Refund policy

At Fenzori, we want you to be happy with your purchase. If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery at fenzori123@gmail.com with your order number and a photo of the item. We will arrange a replacement or refund.

For Cash on Delivery orders, please inspect your package at the time of delivery where possible. If an item is missing or damaged, you may decline the package and contact us immediately.

Due to hygiene and usage reasons, items such as cleaning gloves and other personal-use items cannot be returned once opened, unless found defective.

Approved refunds are processed within 5-7 business days via your original payment method, or bank transfer for COD orders.

For any questions, reach us at fenzori123@gmail.com.